In order to protect the integrity of the product, our teas need to remain frozen – just like your frozen fruits or vegetables. That means we ship by courier service on dry ice.
The implications of this are two-fold:
- Our minimum online order is 2 x 100g bags. Doing anything less than this would make the shipping-to-product cost ratio unreasonable.
- Plan to be home when your tea arrives. We ship with enough dry ice for the tea to stay frozen for delivery, but just to be safe, we recommend shipping to the address where you will be during business hours the Wednesday and Thursday following your order (we ship on Tuesdays).
We review every order and reach out to customers if we foresee any concerns with the delivery of their tea. Please read the following information carefully.
We ship on Tuesdays. That means your tea will arrive either Wednesday or Thursday, depending where you live (Eastern Canada is typically overnight shipping, Western Canada is typically two-day delivery). You will receive your tracking number by e-mail when your order ships. We are not currently shipping to the US.
Receiving your order. Because the product needs to be stored in the freezer right away, we ask that you have someone available to sign for your delivery when it arrives. If no one answers the door when the courier arrives, the shipment will be left at your door. We do not take responsibility for product that thaws and has not been signed off on with the courier.
Apartments and condos. For these kinds of buildings, the courier may leave the shipment at the front desk or with security. We will always provide a tracking number for shipments; however, it is your responsibility to retrieve the shipment and get it in the freezer without delay to avoid spoiling.
Rural Delivery. Delivery within specific timeframes is central to our quality assurance. If you live in a rural area and the courier is not able to deliver to your address in the necessary timeframes (24-48 hours after shipping), we may have to cancel your order. Or it is possible the result might be an increased shipping cost. Either way, we will always notify affected customers and arrive at a solution or decision together.
PO Boxes. We do not ship to PO boxes. Please provide a physical residential or business address where someone will be available to receive your shipment when it arrives.
Unavailable destinations. We are not currently shipping to Northwest Territories, Yukon, Nunavut or the United States. Our apologies. We hope to get there soon.
If you have any questions about shipping, please contact us at firstname.lastname@example.org or speak with Tracy at 506-866-0049.
Dry Ice Safety
If you touch dry ice with your bare hands, it will burn you. Dry ice is considered a dangerous good, so please treat it as such and take proper safety precautions.
We pack our teas with a barrier between the product and the dry ice. Even so, please follow these steps when opening your package.
- Keep children away from the package
- Get a pair of oven mitts or other gloves to handle the tea bags as you remove them from the cooler.
- Open the corrugated cardboard box containing a Styrofoam cooler of tea.
- When you open the cooler, turn your face away in case there is a release of gas.
- Put on the protective mitts of gloves and remove your tea. Leave the dry ice in the cooler.
- Reseal the cooler/box and put it in a location where it will not be accessed by children or anyone else until the dry ice has evaporated fully (as much as 24 hours).